Articles about client management, organized by topic.
Do you ever wonder why clients assume that freelancers are available 24/7, over weekends, and after hours? It's because too many freelancers respond to their requests over weekends and after hours. Teach clients to respect your time by setting normal business hours.Freelancers How to Defend Your Design Decisions Without Sounding Defensive
When you put a design in front of a client, they're inevitably going to have an opinion on it. These strategies move the conversation away from who is right or wrong and re-focus both sides on the business goals the project aims to achieve.Freelancers How to Decline a Project While Helping The Client Succeed
You won't be a good fit for every project, but don't leave your clients empty-handed. Learn how to decline projects while guiding them towards success.Clients 25 Simple Design Terms Every Client Needs to Know
Have you ever worked with a designer and felt like they were speaking a totally different language? Every industry has it's own vocabulary. Before you invest thousands of dollars into a designer, you should familiarize yourself with their language.Clients 15 Simple Development Terms Every Client Needs to Know
Have you ever worked with a developer and felt like they were speaking a totally different language? Every industry has it's own vocabulary. Before you invest thousands of dollars into a developer, you should familiarize yourself with their language.Everyone 6 Tips for Negotiating a Higher Salary
Each year people accept salaries less than what they deserve. It seems like employers always have the upper hand, but that doesn't have to be the case.Everyone The Simple Tweet That Got Me Featured on Dribbble
In 2016, I was featured as a success story in Dribbble's "For the Win" series. Find out how Dribbble helped me make over $150,000 in just 3 years.Freelancers Should you call yourself a freelancer or a consultant?
Before deciding what to call yourself, it's important to understand how people perceive consultants and freelancers, but at the end of the day, the way you position yourself is more important than what you call yourself.Everyone Why Responding to Every Email is Good for Your Business
Responding to every email is a great way to build your network, but it's also time-consuming. Using pre-made email templates will save you hours each week.Freelancers How to Convert Your Leads Into High-Paying Clients
As freelancers, we put a lot of time and effort into getting new leads, but we often forget how to close the deal once they arrive. A new lead isn’t much to brag about unless you can convert it into a high paying client who understands the value of your services.Freelancers 10 Signs You’re About to Work With a Difficult Client
It's difficult to know which clients to work with and which ones to avoid. It's not always easy because that can sometimes mean rejecting potential income and a new portfolio piece, but working with the wrong client is never worth the headache.Freelancers The Most Effective Way to Present Your Designs
Everyone has an opinion about the way things look. Even the most trusting clients will have revisions and change requests waiting for you after you present your work. But why? After all, they hired you because you are the expert, right?Everyone How to Respond to an Email That Could Determine Your Future
Just before he graduated college, one of my friends asked me to help him write a response email to the president of a company he really wanted to work for. This email could determine his future with (or without) this company. Here's the story of how I helped him respond to the CEO.