Communication

Articles about communication, organized by topic.

How to Defend Your Design Decisions Without Sounding Defensive

When you put a design in front of a client, they're inevitably going to have an opinion on it. These strategies move the conversation away from who is right or wrong and re-focus both sides on the business goals the project aims to achieve.

CommunicationDesignManaging Projects
How to Decline a Project While Helping The Client Succeed

You won't be a good fit for every project, but don't leave your clients empty-handed. Learn how to decline projects while guiding them towards success.

CommunicationGrowing Your BusinessQualifying Leads
25 Simple Design Terms Every Client Needs to Know

Have you ever worked with a designer and felt like they were speaking a totally different language? Every industry has it's own vocabulary. Before you invest thousands of dollars into a designer, you should familiarize yourself with their language.

CommunicationManaging ProjectsTerms & Definitions
15 Simple Development Terms Every Client Needs to Know

Have you ever worked with a developer and felt like they were speaking a totally different language? Every industry has it's own vocabulary. Before you invest thousands of dollars into a developer, you should familiarize yourself with their language.

CommunicationManaging ProjectsTerms & Definitions
The Simple Tweet That Got Me Featured on Dribbble

In 2016, I was featured as a success story in Dribbble's "For the Win" series. Find out how Dribbble helped me make over $150,000 in just 3 years.

Building Your NetworkCommunicationSocial Media
Should you call yourself a freelancer or a consultant?

Before deciding what to call yourself, it's important to understand how people perceive consultants and freelancers, but at the end of the day, the way you position yourself is more important than what you call yourself.

CommunicationDigital MarketingGetting More Clients
Why Responding to Every Email is Good for Your Business

Responding to every email is a great way to build your network, but it's also time-consuming. Using pre-made email templates will save you hours each week.

CommunicationManaging EmailsProductivity
How to Convert Your Leads Into High-Paying Clients

As freelancers, we put a lot of time and effort into getting new leads, but we often forget how to close the deal once they arrive. A new lead isn’t much to brag about unless you can convert it into a high paying client who understands the value of your services.

CommunicationGetting More ClientsQualifying Leads
3 Questions You Should Ask Before Hiring a Freelancer

Having worked with a lot of clients over the years, I've realized that the most successful ones do their homework. Outsourcing work to a freelancer or design agency you know very little about is a scary thought, especially if it’s work your business depends on.

CommunicationManaging ProjectsThe Hiring Process
10 Signs You’re About to Work With a Difficult Client

It's difficult to know which clients to work with and which ones to avoid. It's not always easy because that can sometimes mean rejecting potential income and a new portfolio piece, but working with the wrong client is never worth the headache.

CommunicationGrowing Your BusinessQualifying Leads
The Most Effective Way to Present Your Designs

Everyone has an opinion about the way things look. Even the most trusting clients will have revisions and change requests waiting for you after you present your work. But why? After all, they hired you because you are the expert, right?

CommunicationDesignManaging Projects
How to Respond to an Email That Could Determine Your Future

Just before he graduated college, one of my friends asked me to help him write a response email to the president of a company he really wanted to work for. This email could determine his future with (or without) this company. Here's the story of how I helped him respond to the CEO.

CommunicationManaging EmailsThe Hiring Process